STORE POLICIES
In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!
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NO REFUNDS. (Exchange information listed below)
NO CANCELLATIONS ONCE AN ORDER HAS BEEN PLACED.
NO swapping out items once an order has been placed.
ALL SALE ITEMS ARE FINAL SALE.
Discount codes must be applied at the time your order is placed. Discounts will not be applied after an order has been placed. If you're experiencing any problems with a discount code, please contact us BEFORE placing your order at order.theeboutique@yahoo.com
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SHIPPING POLICY
Due to COVID-19, All packages will be processed and shipped via USPS or UPS
within 5 to 7 days of order received.
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WE OFFER FREE SHIPPING ON ORDERS OVER $100
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PLEASE TAKE YOUR TIME WHEN ENTERING YOUR SHIPPING ADDRESS INFORMATION.
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We are NOT responsible for orders lost in the mail, addresses entered incorrectly or packages delivered to the wrong address. We are not responsible for lost in the mail or any other issues that are not directly related to us.
Once you have received a tracking number, any issues regarding the shipment must be handled through the courier used.
Once your package is deemed DELIVERED, WE ARE NOT RESPONSIBLE.
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RETURN POLICY
At this time, WE WILL NOT ISSUE REFUNDS. Our store will allow an item(s) to be EXCHANGED within 7 days of receiving your order or you can choose to have a STORE CREDIT issued. If you have received a defective item(s), please contact us within 3 business days of receiving your order. You must send a photo of the defective/damaged item(s) along with the details of your invoice to order.theeboutique@yahoo.com. Please include your order number in your email correspondence. If we are not notified within the time frame stated above, your merchandise will not qualify for an exchange or store credit. The customer is responsible for their return postage shipping cost. DO NOT SEND ANY ITEMS BACK WITHOUT CONTACTING US FIRST!
Thee Boutique will cover shipping cost resulting in an error made on our behalf.
Ship return packages to: Thee Boutique
PO Box 24497
Houston, TX 77229
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ITEMS MUST BE RETURNED UNWORN WITH TAGS ATTACHED. If we receive any items that have tags or labels removed, we will not honor the exchange.
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Excluding: Bodysuits, Swimwear, Visibly Worn Item(s) and SALE/FINAL SALE Item(s);
These items are NOT ELIGIBLE for exchange or return.
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